Terms of Use
Posted as of 7 September 2025
Last updated as of 7 September 2025
This Website is created and operated by EndGate Technologies Pvt. Ltd., (hereinafter referred to as "We", "Our", and "Us") having its registered address at "The Ambience, #2606, 27 Main Rd, HSR Layout, Bangalore - 560102 (KA)" and operating under the brand name "Zubo Pets" ("Trade Name"). We intend to ensure your steady commitment to the usage of this Website and the services provided by us through our Website "www.zubopets.com".
For the purpose of these Terms of Use ("Terms of Use"), wherever the context so requires, "We", "Our", and "Us" shall mean and refer to the Website. "You", "Your", "Yourself", "User" shall mean and refer to natural and legal individuals who shall be users of this Website provided by us and who is competent to enter into binding contracts, as per law. "Third Parties" refer to any Website, platform or individual apart from the Users and the creator of this Website.
General Terms
The headings of each section in these Terms of Use are only for the purpose of organizing the various provisions under these Terms of Use in an orderly manner and shall be used by you to interpret the provisions contained herein in a manner as may apply to you.
The use of this Website is solely governed by these Terms of Use, Privacy Policy that may be uploaded on the Website and any modifications or amendments made thereto by us from time to time, at our sole discretion.
You expressly agree and acknowledge that these Terms of Use and Privacy Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
We reserve the sole and exclusive right to amend or modify these Terms of Use without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately.
Platform Overview
The Platform is an online e-commerce website founded as a pet care services startup that aims to consistently provide reliable and trustworthy services. The Platform is committed to providing services for all pet's daily routine including a Walker, Groomer, Vet, Trainer, Boarding, etc.
The role of the Platform is to create an online marketplace that consists of various vendors / partners listing their pet care services of general utility in nature. The Platform undertakes a screening / review of each service and the qualifications before listing it out to confirm the Partner's service features.
Registration
Registration on the Platform is mandatory for Users of the Website. The Users can register by providing the following information:
- Full Name
- Phone Number
Eligibility
You represent and warrant that you are competent and eligible to enter into legally binding agreements and of age and that you have the requisite authority to bind yourself to these Terms of Use following the Law. However, if you are a minor using this Website, you may do so with the consent of your legal guardian.
You further represent that you will comply with these Terms of Use and all applicable local, state, national and international laws, rules and regulations.
Payment Gateway
For making all payments for services on the Website, you shall be required to make payment for which you will be redirected to a third-party payment gateway that we may have an agreement with. The payment gateway consists of Debit Card/Credit Card/Net Banking/UPI and other wallet options. You shall be governed under the concerned payment gateway's Terms and Conditions and other Policies for the purpose of all payment-related aspects.
Content
All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, 'Content'), is generated / provided or based on information provided by the users or third parties and We have no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such content.
All the Content displayed on the Website is subject to copyright and shall not be reused by You (or a third party) without the prior written consent from Us and the copyright owner.
You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the content on the Website. You shall not copy, adapt, and modify any content without written permission from Us.
Indemnity
You agree to indemnify, defend and hold harmless Us, and our respective directors, officers, employees and agents (collectively, "Parties"), from and against any losses, liabilities, claims, damages, demands, costs and expenses asserted against or incurred by Us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed according to these Terms of Use.
You agree to fully cooperate in indemnifying Us at your expense. You also agree not to settle with any party without consent from Us.
Limitation of Liability
We are not responsible for any consequences arising out of the following events:
- If the Website is inoperative/non-responsive due to any connectivity errors
- If you have fed incorrect information or data or for any deletion of data
- If there is an undue delay or inability to communicate through email
- If there is any deficiency or defect in the Services managed by Us
- If there is a failure in the functioning of any other service provided by Us
To the fullest extent permitted by law, We shall not be liable to You or any other party for any loss or damage, regardless of the form of action or basis of any claim.
User Obligations and Formal Undertakings
You agree and acknowledge that you are a restricted user of this Website and you:
- Agree to provide genuine credentials during the process whenever required
- Agree to ensure all information provided is valid and up-to-date
- Are solely responsible for maintaining the confidentiality of your account
- Authorize the Website to use, store or process personal information for service optimization
- Are bound not to cut, copy, modify, recreate, or reverse engineer any Website content
- Agree not to access the Website through unauthorized means
Intellectual Property Rights
All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by either the Website or such other third party and other distinctive brand features of the Website are the property of the Website or the respective copyright or trademark owner.
You shall not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective users of the Website.
Termination
We reserve the right, in its sole discretion, to unilaterally terminate Your access to the Website, or any portion thereof, at any time, without notice or cause.
We also reserve the universal right to deny access to You, to any/all of are on its Website without any prior notice/explanation to protect the interests of the Website and/or other Users.
Dispute Resolution and Jurisdiction
In the event of any dispute arising out of or in connection with this agreement, the parties shall, at first instance, attempt to resolve the dispute by mediation through appointing a mutually agreed upon third party mediator. The language of arbitration shall be English. The seat of arbitration shall be Bengaluru, Karnataka, India.
You expressly agree that the Terms of Use, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.
Contact Us
If you have any questions about these Terms of Use, the practices of the Website, or your experience, you can contact us by emailing us at care@zubopets.com or by writing to us at:
Zubo Pets
Endgate Technologies Pvt. Ltd.
The Ambience, #2606
27 Main Rd, HSR Layout
Bangalore - 560102 (KA)